Privacy Policy
Last Updated: 31 May 2026
At Elegant Drapes ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Full name, Email address, Mobile phone number, Billing address, Shipping address, Order and transaction details, Communications submitted through contact forms, email, WhatsApp, social media, or customer support channels.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including: IP address, Browser type and version, Device information, Website usage data, Pages viewed and time spent on the website, Referral sources, Cookie and analytics information.
2. How We Collect Information
We collect information when you: Browse our website, Place an order, Subscribe to our mailing list, Contact us through forms, email, WhatsApp, or social media, Submit reviews, feedback, or enquiries, Participate in promotions or surveys.
Some information is collected automatically through cookies and analytics technologies.
3. Why We Collect Your Information
We use your information to: Process and fulfil orders, Arrange shipping and delivery, Provide customer support, Respond to enquiries and requests, Send order confirmations, invoices, and delivery updates, Improve our website, products, and customer experience, Prevent fraud and unauthorized transactions, Maintain website security, Comply with legal and regulatory obligations, Send promotional and marketing communications where permitted.
4. How We Store and Protect Information
Our website is hosted on the Wix platform. Wix provides the online infrastructure that enables us to offer and sell products through our website.
Your information may be stored through Wix's data storage systems, databases, and secure applications. Appropriate technical and organizational safeguards are implemented to help protect personal information against unauthorized access, misuse, alteration, or disclosure.
Payment transactions are processed through secure third-party payment providers. Elegant Drapes does not store complete debit card, credit card, UPI, or banking credentials on its own systems.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties solely when necessary to operate our business, including: Logistics and Delivery Partners (Name, Delivery address, Mobile phone number), Payment Service Providers (Payment information is processed securely by authorized payment gateways), Technology and Service Providers (Website hosting, analytics, email communications), and Legal Requirements (Legal disclosure when required by law).
6. Marketing Communications
If you subscribe to our mailing list or otherwise provide consent, we may send announcements about new collections, product launches, promotional offers, and brand updates.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the communication or by contacting us directly.
7. Cookies and Analytics
Our website may use cookies, web beacons, analytics tools, and similar technologies to ensure proper website functionality, improve user experience, and analyze visitor behaviour.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
8. Your Rights
Subject to applicable laws, you may request to access, correct, update, or delete your personal information, or withdraw consent where applicable.
We will make reasonable efforts to respond to legitimate requests in accordance with applicable legal requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, provide services, and comply with legal, tax, or regulatory obligations.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such third-party websites.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on this page.
12. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Elegant Drapes (Proprietor)
Email: info@elegantdrapes.in